At Joy Travel & Tours Pte Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us, whether through our website, email, phone, or in person.
We may collect the following types of personal information:
Full name
Contact details (email, phone number, address)
Passport and identification information
Travel preferences and history
Payment and billing information
Emergency contact information
Special requirements (e.g., dietary, accessibility)
We only collect information necessary to fulfill your travel-related requests and bookings.
Your information is used to:
Process travel bookings and reservations
Provide visa support and documentation
Communicate with you regarding itineraries, updates, and services
Handle customer service inquiries and support
Improve our services and offerings
Comply with legal obligations
We do not sell or rent your personal information. We may share your data with:
Airlines, hotels, and travel partners for booking purposes
Visa processing authorities or embassies
Payment processors (for secure transactions)
Government agencies, when legally required
All third parties are bound to use your data solely for the intended purpose.
We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. Sensitive information is encrypted and stored securely, and only authorized personnel have access.
Your personal information will be retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
You have the right to:
Access your personal information
Request corrections or updates
Withdraw consent or request data deletion
Lodge a complaint with a data protection authority (where applicable)
To exercise these rights, please contact us using the details below.
Our website may use cookies to enhance user experience and track website usage statistics. You may disable cookies in your browser settings if preferred.
We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date.